24/7 On-Call Team
A real person at the end of the phone, every hour of every day — not a holding queue.
Specialist Division
Bank & Agency Cover
When the rota slips — sickness, vacancy, or a sudden surge — we are the team your home manager calls. Reliable cover, day or night, with no last-minute panic.
About this service
A division built around bank & agency cover.
Our bank and agency cover service is built for the realities of care home rotas: short notice, long shifts, awkward hours. We hold a deep, ready pool of vetted nurses, HCAs, and support workers, with on-call coordinators available 24/7. For care home groups running their own staff bank, we also offer a fully managed bank service — outsourcing the booking, compliance, and timesheet admin so your team can focus on residents.
What we offer
What sets this team apart.
Rapid Fill Rates
Average fill on urgent requests in under 60 minutes during operational hours.
Managed Bank
We can run your internal staff bank end-to-end — bookings, compliance, and pay.
Qualifications & Vetting
The standards every bank & agency cover meets.
Compliance is not a checkbox exercise for us — it is the foundation that lets our clients trust the people we send. Here is what we verify before anyone is placed on shift.
Read our full compliance approach- All staff fully compliant to permanent-hire standards before joining the bank
- Enhanced DBS within the last 12 months
- Mandatory training matrix tracked and renewed in-house
- Two verified professional references on file
- UK right-to-work documentation verified
- Sector-specific induction completed before first shift
Frequently asked
Questions we hear most.
Most urgent requests are filled within an hour. Our on-call team is genuinely 24/7 — including weekends and bank holidays.
Booking, compliance tracking, mandatory training renewals, timesheet processing, and a single point of contact for your operational team.
Yes — many providers use us as a top-up service. We integrate with your existing bank and only step in when needed.
Related services
All services Other ways we can support your service.
Care Home StaffingRegistered Nurses
NMC-registered nurses for nursing and dementia care homes — fully vetted and ready to step in on shift.
- RGN (Adult & Elderly)
- RMN (Dementia & EMI)
- Nurse in Charge cover
Care Home StaffingHealthcare Assistants
Compassionate HCAs trained to Care Certificate standard, ready to support care home teams day, night, and weekend.
- Residential Care HCAs
- Nursing Home HCAs
- Dementia & EMI HCAs
Care Home StaffingSupport Workers
Skilled support workers for learning-disability, supported-living, and complex-behaviour care homes.
- Learning Disability Homes
- Supported Living
- Complex Behaviour Support
Ready to discuss bank & agency cover?
Talk to a real account manager today. No portals, no holding queue — just the right person on the phone.