Privacy Policy

This policy explains how Barking Healthcare Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit barkinghealthcare.co.uk, enquire about our staffing services, or apply to join our staff bank. We are committed to UK GDPR and the Data Protection Act 2018.

1. Who we are

Barking Healthcare Ltd, registered in England and Wales (company number to be confirmed), trading as Barking Healthcare. Registered office: 27 Mill Road, Aveley, South Ockendon, Essex, RM15 4SL.

We are the data controller for the personal data described in this policy. Our Data Protection Officer can be reached at dpo@barkinghealthcare.co.uk.

2. What data we collect

• Enquiry data: name, email, phone, message content, and the type of enquiry you select on our contact form.
• Candidate data (if you apply): contact details, professional qualifications, references, right-to-work documentation, DBS information, and shift availability.
• Client data (if you are a care home contact): name, role, organisation, contact details, and the staffing requirements you share with us.
• Website usage data: IP address, browser type, pages visited, and referring site. Collected via analytics cookies (only if you have accepted them).

3. Why we process your data

• To respond to enquiries and provide staffing services (contract / legitimate interests).
• To assess and onboard candidates for our staff bank (contract / legal obligation).
• To meet our regulatory and compliance obligations under CQC, NMC, and employment law (legal obligation).
• To improve our website and services (legitimate interests, with consent for analytics).

4. How long we keep your data

Enquiry data: 24 months from last contact. Candidate data: for the duration of your relationship with us, plus 7 years after the final placement (in line with tax, employment, and regulatory requirements). Marketing consents: until withdrawn.

5. Who we share data with

We do not sell your data. We share it only with: (a) care home clients who require staff matching your profile (with your prior consent for candidates); (b) regulatory bodies where legally required; (c) trusted suppliers (cloud hosting, email, payroll, DBS-check provider) bound by data processing agreements; (d) HMRC and other authorities where the law requires it.

6. International transfers

Our primary processors are based in the UK and EEA. Where data is transferred outside the UK/EEA, we rely on UK Adequacy Regulations or Standard Contractual Clauses with appropriate safeguards.

7. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete data (subject to overriding legal obligations).
• Object to processing based on legitimate interests.
• Withdraw consent for analytics or marketing at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email dpo@barkinghealthcare.co.uk. We will respond within one month.

8. Cookies

We use a small number of cookies. Essential cookies are required for the site to function and are always on. Analytics cookies help us understand site usage and are only set if you accept them via our cookie banner. You can change your choice at any time by clearing your browser storage for this site.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any change.

10. Contact

Questions about this policy or about how we handle your data: dpo@barkinghealthcare.co.uk or write to us at the registered office above.

Status: This is a draft template intended to give the website a working privacy page on launch. It must be reviewed by a UK data-protection professional or solicitor before being relied upon. Items in italics indicate placeholders the client should confirm or replace.